Privacy Policy

Sukratej Jewellers (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our content, or engage with our services.

By accessing or using our website https://sukratejjewellers.com/, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide to Us

We may collect personal information when you:

• Fill out our Contact Us or enquiry forms
• Request product information or customization details
• Engage with us for purchases, appointments, or consultations
• Communicate with us via email, phone, or WhatsApp

This information may include:

• Name
• Email address
• Phone number
• City or location
• Product preferences or enquiry details

B. Information Collected Automatically

When you visit our website, certain information is collected automatically, such as:

• IP address
• Browser type & device type
• Pages viewed
• Time spent on the website
• Referring website or links

This data helps us understand website performance and improve user experience.

C. Cookies & Tracking Technologies

We may use cookies, analytics tools, and tracking technologies to:

• Enhance website functionality
• Understand visitor behavior
• Improve content, offerings, and services

You can disable cookies through your browser settings, but some features of the website may not function properly.

2. How We Use Your Information

We use the collected information to:

• Respond to enquiries and provide product or service details
• Process orders, appointments, or customization requests
• Communicate updates, offers, or information (only where consent is provided)
• Improve website performance and user experience
• Analyze browsing trends and customer preferences
• Maintain security and prevent fraudulent activity

3. Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

• Trusted service providers (website hosting, analytics tools, communication platforms)
• Delivery or logistics partners, where required to fulfil orders
• Legal authorities, if required to comply with applicable laws

All third-party partners are expected to follow strict confidentiality and data-protection standards.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights & Choices

You may request to:

• Access the personal information we hold about you
• Correct or update your information
• Request deletion of your data
• Opt out of promotional or marketing communication

To exercise these rights, please contact us at:

 info@sukratejjewellers.com

6. Third-Party Links

Our website may contain links to third-party websites, platforms, or social media pages.

Sukratej Jewellers is not responsible for the privacy practices or content of these external websites.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take steps to delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.

The updated version will always be available on this page, with the revised date mentioned at the top.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Sukratej Jewellers

 https://sukratejjewellers.com/

 info@sukratejjewellers.com

Welcome to Sukratej Jewellers. By accessing or using our website https://sukratejjewellers.com/, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

If you do not agree with any part of these terms, please do not use our website.

1. Use of Website

The content on this website is for general information and personal use only. You agree not to:

• Use the website for unlawful purposes
• Attempt unauthorized access to our systems or data
• Copy, reproduce, sell, or exploit website content without written permission
• Misuse forms, contact details, or communication channels

We reserve the right to restrict or terminate access if misuse is detected.

2. Product Information & Availability

• All product descriptions, images, prices, and specifications are displayed as accurately as possible.
• Jewellery images are for representation purposes; slight variations in colour, size, or finish may occur due to photography, lighting, or screen settings.
• Product availability is subject to change without prior notice.

3. Pricing & Payments

• All prices listed on the website are in Indian Rupees (INR) unless stated otherwise.
• Prices are inclusive of applicable taxes unless mentioned separately.
• Sukratej Jewellers reserves the right to modify prices at any time without prior notice.
• Orders will be processed only upon successful payment.

4. Orders & Confirmation

• Placing an order on the website constitutes an offer to purchase.
• An order is confirmed only after payment confirmation and acceptance by Sukratej Jewellers.
• We reserve the right to cancel or refuse any order due to incorrect pricing, stock unavailability, or suspected fraudulent activity.

5. Custom & Made-to-Order Jewellery

• Customised or made-to-order jewellery is crafted specifically as per customer requirements.
• Once confirmed, such orders cannot be cancelled, returned, or exchanged unless there is a manufacturing defect.
• Delivery timelines for custom orders may vary and will be communicated individually.

6. Shipping & Delivery

• Delivery timelines are estimates and may vary due to location, logistics, or unforeseen circumstances.
• Sukratej Jewellers is not responsible for delays caused by courier partners, natural events, or regulatory restrictions.
• Risk of loss passes to the customer upon successful delivery.

7. Returns, Exchanges & Refund

• Returns or exchanges are subject to product eligibility and brand policy.
• Customized, engraved, or altered jewellery is non-returnable and non-refundable.
• Any approved refund will be processed to the original payment method within a reasonable timeframe.

(For detailed terms, please refer to our Returns & Exchange Policy page, if applicable.)

8. Intellectual Property

All content on this website—including text, images, logos, designs, and graphics—is the intellectual property of Sukratej Jewellers.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. Third-Party Links

Our website may include links to third-party websites or platforms for reference or convenience.

Sukratej Jewellers does not control or endorse these websites and is not responsible for their content or policies.

10. Limitation of Liability

Sukratej Jewellers shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, revenue, or business arising from website use
• Errors, interruptions, or technical issues beyond our control

Use of the website is at your own risk.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal information.

12. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts of India.

13. Changes to Terms

Sukratej Jewellers reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Continued use of the website after changes constitutes acceptance of the revised terms.

14. Contact Information

For any questions or clarifications regarding these Terms & Conditions, please contact:

Sukratej Jewellers

 https://sukratejjewellers.com/

 info@sukratejjewellers.com

Our company specializes in exquisite jewelry design, custom creations, and exceptional customer service. We cater to the unique tastes of our clients, helping them find the perfect pieces to celebrate life's special moments.

We offer a 30-day return policy for all jewelry. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.